Refund Policy

Effective Date: [March 4 2021]

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1. Overview

At Asinolia Online Store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. This Refund Policy explains when and how you may request a return, exchange, or refund for items purchased through our online store.

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2. Eligibility for Refunds and Returns

To be eligible for a return or refund, your item must meet the following conditions:
• The item must be unused, unworn, and in the same condition that you received it.
• The item must be returned in its original packaging, including all tags, accessories, and documentation.
• Your return request must be initiated within 14 days of receiving your order.

Certain types of goods are exempt from being returned, such as:
• Perishable goods (e.g,lotions,makeups)
• Intimate or sanitary goods (e.g., underwear, swimsuits)
• Personal care items (e.g., skincare products, cosmetics)
• Gift cards

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3. How to Request a Refund or Return

To start a return, please contact us at [asinolianstore@gmail.com] with the following details:
• Your full name
• Order number
• Item(s) you wish to return
• Reason for the return
• Clear photos of the item

Once your request is reviewed and approved, you’ll receive return instructions and a return shipping address.

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4. Shipping Costs
   • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item, defective or damaged product).
   • Shipping costs are non-refundable.
   • If you receive a refund, the cost of original shipping will be deducted from your refund (unless the return was our mistake).

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5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery.
We may request photo or video evidence to verify the issue before approving a replacement or refund.

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6. Refund Processing

Once your return is received and inspected:
• We’ll notify you by email that we’ve received your item.
• If approved, your refund will be processed to your original payment method within 5–10 business days.
• Refund times may vary depending on your payment provider.

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7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:
1. Check your bank account again.
2. Contact your credit card company—it may take additional time before your refund is officially posted.
3. If you’ve done all this and still haven’t received it, contact us at [asinolianstore@gmail.com].

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8. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong size or color.
To request an exchange, email us at [asinolianstore@gmail.com] within 14 days of receiving your order.

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9. Order Cancellations

Orders can only be canceled within 12 hours of purchase, provided they haven’t yet shipped.
If your order has already been processed or shipped, you will need to follow our return policy once the item arrives.

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10. International Orders

For customers outside the U.S., please note:
• Customs duties and import taxes are non-refundable.
• You are responsible for return shipping and customs fees associated with your return.

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