FAQ

Frequently Asked Questions (FAQs)

Welcome to ASINOLIAN STORE!
Below are answers to some of the most common questions our customers ask.

⸻

1. What is ASINOLIAN STORE?

ASINOLIAN STORE is an online fashion brand offering trendy clothing, shoes, and accessories for men and women. Our goal is to provide high-quality, stylish pieces at affordable prices — all from the comfort of your home.

⸻

🚚 2. How long does shipping take?

Shipping times vary depending on your location:
• USA Orders: 3–7 business days
• International Orders: 7–14 business days
You will receive a tracking number once your order is shipped.

⸻

💳 3. What payment methods do you accept?

We accept secure payments through:
• Visa, Mastercard, American Express
• PayPal
• Apple Pay / Google Pay
All transactions are encrypted for your protection.

⸻

📦 4. Can I track my order?

Yes! Once your order is shipped, you will receive an email with your tracking link so you can monitor your delivery in real time.

⸻

🔁 5. What is your return and refund policy?

If you’re not satisfied with your order, you can return it within 7–14 days of receiving it.
Items must be unworn, unused, and in original packaging.
Visit our Return & Refund Policy page or contact asinolianstore@gmail.com for assistance.

⸻

👕 6. How do I find my size?

Each product page includes a Size Guide to help you find the perfect fit.
If you’re unsure, we recommend checking your measurements and comparing them to our chart before placing your order.

⸻

🧾 7. Can I cancel or change my order after placing it?

You can cancel or modify your order within 12 hours of purchase by contacting us.
After that, orders may already be processed or shipped and cannot be changed.

⸻

💌 8. Do you offer discounts or promotions?

Yes! We frequently run sales and offer exclusive discounts to our newsletter subscribers.
Sign up at the bottom of our homepage to get updates on new arrivals and special offers.

⸻

🌍 9. Do you ship internationally?

Yes, we ship worldwide!
Please note that delivery times and customs fees may vary depending on your location.

⸻

🧤 10. What should I do if I receive the wrong or damaged item?

We’re sorry for the inconvenience!
Please contact us within 48 hours of receiving your order at support@asinolian.com with your order number and a clear photo of the item. We’ll fix it quickly — either by sending a replacement or issuing a refund.

⸻

🔒 11. Is my personal information safe?

Absolutely. We use SSL encryption and trusted payment gateways to keep your data secure.
You can learn more by reviewing our Privacy Policy.

⸻

💬 12. How can I contact ASINOLIAN STORE?

We’re always here to help!
📧 Email: asinolianstore@gmail.com
📍 Address: 9401 Doral, Louisville, Kentucky, USA
⏰ Response Time: Within 1-3 hours